How to return a product?Updated 5 hours ago
If you want to request a return for your order, we will explain how to do so.
- Access the returns portal depending on the country you are in.
Spain | France | Portugal | Belgium | Netherlands | Germany | Italy | Luxembourg — MAKE A RETURN
Rest of the world — MAKE A RETURN - Enter your order number and the email address or mobile phone number you used to make the purchase to start the process.
- Select the items you want to return and the reason.
- Choose the refund method.
- Carefully read the exchange instructions that you will receive in your email along with the corresponding return label.
- Proceed to deliver the items to the transport office or collection point of your choice.
We accept returns on all clothing, accessories (*) and footwear, including items on sale. Returns are processed via a refund.
*For hygiene reasons, we do not accept exchanges or returns on the following items: (1) SPANX Beige slimming thong bodysuit, (2) SPANX Black slimming thong bodysuit, (3) Nude thong bodysuit, (4) SPANX Nude invisible shaping thong, (5) SPANX Praliné invisible shaping thong, (6) SPANX Black invisible shaping thong, (7) SPANX Beige strapless slimming bodysuit, (8) SPANX Black strapless slimming bodysuit, (9) Push-up hand bra, (10) Round silicone bra, (11) Silicone adhesive nipple covers, (12) Adhesive cups, (13) Bras and (14) Adhesive breast-lifting tape; as well as any other product from the ‘Lingerie’ collection on our website.