Exchanges & Returns
Here you will find everything you need to know about our return policies and procedures.
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Exchange and Return Period
The period for any exchange or return is 15 calendar days from the date the order is delivered to your home or delivery point, until the day you deliver the order to the corresponding office for return. During the Christmas campaign, we are extending
Where can I return my order?
Items purchased online can be returned online via this link or in person at any of our stores* | Madrid or Barcelona |. Products purchased in physical stores can only be returned to physical stores. *Only products purchased at El Corte Inglés can be
Special Return Conditions
Due to their special characteristics, some of our items must meet the following conditions in order to be returned or exchanged. For hygiene reasons, we do not accept exchanges or returns on the following items: