How to make a return
How to return a product?
If you want to request a return for your order, we will explain how to do so.
Cost of the Returns
Spain:- €2.95 on the mainland- €4 in the Balearic Islands- €9 in the Canary Islands, Ceuta and Melilla. European Union:. Countries with a Pack point: Pack point: €4.95Countries without a Pack point: Standard: €9.95. United Kingdom:The cost of the ret
How can I return an order placed in store?
Orders placed in store (Madrid and Barcelona) can only be exchanged and returned at the physical establishment where the purchase was made, under the conditions stated on the receipt. Orders placed at El Corte Inglés can only be exchanged and returne
Would you prefer to send the package yourself?
If you prefer, you can also return the item at your own expense using any courier service that allows you to track the package so that it does not get lost. In this case, the package must arrive at our facilities within the specified time frame and w
How will I receive my refund?
Once we have received the return at our warehouse, you will receive the refund in the same way you made your purchase, to the bank account associated with the card, PayPal account or Bizum account you used to pay, within a maximum period of 14 days.
Has the return been received at the warehouse?
We will not notify you when we receive the package at the warehouse. We will only send you an email when we have issued the refund. Returns to the warehouse take 4-5 working days from the time the package is deposited at the transport office or deliv
When will the refund be made?
You will receive your refund within 1 to 5 working days from the date we receive the returned package at our warehouse. We will inform you that we have authorised the refund by sending you a confirmation email. Please remember that the credit card re
What should you do if the refund amount is incorrect?
You should contact our Customer Service team by sending an email to [email protected] so that we can resolve the issue as soon as possible.