Yes, only in mainland Spain and the Balearic Islands. You can choose between exchanging for another size or a product of the same value. You can make one exchange per order. Exchanges are not available outside Spain and Portugal. Request a return and

Yes, only in mainland Spain and the Balearic Islands. You can choose between exchanging for another size or a product of the same value.You can make one exchange per order.Exchanges are not available outside Spain and Portugal. Request a return and purchase a new size, colour or product.

Are exchanges between garments permitted?

If you want to request a exchange for your order, we will explain how to do so. *You are entitled to one free exchange per order.

If you want to request a exchange for your order, we will explain how to do so.<ol><li>Access the returns portal depending on the country you are in. Spain | France | Portugal | Belgium | Netherlands | Germany | Italy | Luxembourg &#x2014; <a href="https://ladypipa.com/pages/return-portal">ASK FOR AN EXCHANGE</a></li><li>Enter your order number and the email address or mobile phone number you used to make the purchase to start the process.</li><li>Select the items you want to exchange and the reason.</li><li>Choose between exchanging for a different size, another item of equal value, or an item of lesser value.</li><li>Carefully read the exchange instructions that you will receive in your email along with the corresponding return label.</li><li>Proceed to deliver the items&#xA0;(within a maximum period of 3 days) to the transport office or collection point of your choice.</li><li>Once delivered, the order with the exchange will be sent to the address indicated.</li></ol>*You are entitled to one free exchange per order.

How do I request an item exchange?

LADYPIPA

How to make a change

Exchanges & Returns

Exchange and Return Period

Where can I return my order?

Special Return Conditions

How to return a product?

Cost of the Returns

How can I return an order placed in store?

Would you prefer to send the package yourself?

How will I receive my refund?

Has the return been received at the warehouse?

When will the refund be made?

What should you do if the refund amount is incorrect?

How to make a return

Do you ship worldwide? What shipping options do you offer?

Which courier company will deliver my order?

Spain

Portugal

European Union

United Kingdom

Norway, Switzerland, Liechtenstein, Vatican City

United States

Mexico

Chile

Rest of the world

Shipping methods, delivery times and costs

Shipping and Delivery

Item Availability

Materials, Care & Origin

Products Info & Care

What is my size?

How to measure your feet

Size and Fit

What payment methods are available?

How can I pay for my order in instalments?

Payments

Special Pop-Up Conditions

Pop Up Store